Privacy Policy 4Win – Your Personal Data Protection

This Privacy Policy explains how 4Win ("we", "Platform") collects, processes, stores, and protects your personal data when you use our website at 4win.plus as well as the 4Win mobile app.

This document is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). By registering or using our services, you agree to the terms set out in this Privacy Policy.

01Information We Collect

To provide a safe and responsible service, 4Win collects several categories of information from members. We only collect data that is strictly necessary — nothing more.

We also collect information automatically through cookies and similar technologies when you browse our platform. Further details are provided in Section 5.

02How We Use Your Data

The data we collect is used exclusively for the following purposes and will not be used outside this scope without notifying you:

• Account Management: Create, verify, and maintain your player account, including mandatory KYC processes.
• Transaction Processing: Handle all deposits, withdrawals, and fund transfers securely and accurately.
• Platform Security: Detect and prevent fraud, money laundering, and unauthorised access to your account.
• Legal Compliance: Fulfil our obligations under Malaysian law, including PDPA 2010 and licensing requirements.
• Service Improvements: Analyse usage patterns to improve user experience, platform speed, and content relevance.
• Service Communications: Send important notifications related to your account, security, and changes to terms.
• Marketing (with consent): Notify you about promotions, bonuses, and new offers — only if you have consented to receive them.

03Disclosure to Third Parties

4Win does not sell your personal data to any party. However, in the course of operating the platform, we may share certain information with the following parties within strict limits:

• Payment Processors: Transaction details required to process your deposits and withdrawals are shared with approved payment processors under strict data confidentiality agreements.
• Technology Partners: Cloud and hosting service providers that store your data under strict data processing agreements, ensuring encryption and restricted access.
• Regulatory Authority: We will disclose information to government authorities or law enforcement when required by court order or applicable law.
• Auditors & Compliance: Independent auditing bodies that verify the fairness of our RNG games may receive anonymised statistical data that cannot be re-identified.

Every third party that receives your data is bound by legal agreements that prevent them from using that information beyond the permitted scope.

04Encryption & Technical Security Measures

Protecting your data takes more than just a password. 4Win implements multiple layers of technical security to keep your information safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the industry-standard TLS 1.3.
• Two-Factor Authentication (2FA): An additional security layer that ensures only you can access your account, even if your password is compromised.
• 24/7 Monitoring: Our automated monitoring system detects suspicious activity in real time and immediately alerts our security team.
• Multi-Location Secure Servers: Data is stored in certified data centres with strict physical and digital access controls.
• Data-at-Rest Encryption: Data stored on our servers is also encrypted — not just during transmission.

05Cookies & Tracking Technologies

4Win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collect anonymous data on how players use the platform to help us improve functionality and speed.
• Preference Cookies: Remember your preferences such as language and display settings so you don't have to reconfigure them each time.
• Analytics Cookies: Help us understand website traffic and aggregate user behaviour for continuous improvement.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the 4Win platform.

06Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, you may contact our support team via live chat or email. We will process your request within 14 business days. For more complex cases, this period may be extended up to 30 days, with prior notice to you.

07Data Storage & Retention Period

4Win retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law.

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure to meet legal compliance requirements.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial and tax legal requirements.
• Security Logs: Retained for 2 years to enable security incident investigations if required.
• Marketing Data: Deleted within 30 days after you withdraw consent to receive marketing communications.
• Cookie Data: Expiry periods vary by cookie type — from the current session up to a maximum of 2 years for preference cookies.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

08Cross-Border Data Transfers

In some cases, your data may be processed or stored on servers located outside Malaysia. This can happen when we use international cloud services or global technology partners.

When cross-border data transfers occur, 4Win ensures:

• The recipient country has data protection standards equivalent to or stronger than Malaysia's.
• Legally binding data transfer agreements exist between 4Win and the receiving parties.
• Data encryption is maintained throughout the transfer process with no unencrypted data exposure.
• Transfers are only carried out when necessary and to the extent required for the stated purpose.

09Marketing Communications

With your consent, 4Win will send promotional information, bonus offers, and platform news via email or app notifications. You have full control over this.

• You can unsubscribe from marketing communications at any time via the "unsubscribe" link in any marketing email.
• You can also manage your notification preferences through the account settings in the 4Win app or website.
• Withdrawing marketing consent will not affect essential service communications such as account security notifications or transaction confirmations.

10Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, our dedicated privacy team is ready to help.

How to reach us:

• Live Chat: Available 24/7 on the 4Win platform — the fastest way to get a response.
• Privacy Email: [email protected] — for written inquiries requiring a detailed response.
• General Support: [email protected] — for general questions related to the platform.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex data rights requests, the full response period is 14 business days.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a clear update date.